DELIVERY ASSIST TOOL
REVOLUTIONIZING THE VEHICLE DELIVERY EXPERIENCE
Orchestrating a perfect vehicle delivery for your customers will build their confidence and overall satisfaction in your brand, your dealership and your product. The delivery of a vehicle is the culmination of a lot of hard work for dealership staff and it is a time of great excitement and joy for customers. Being prepared to deliver a vehicle to a customer demonstrates that you value their business. Preparing accurate and complete paperwork as well as demonstrating respect for your customers’ time will reflect positively on the professionalism of your frontline staff.
The Delivery Assist Tool:
- Ensures compliance to established process steps with pre-defined checklists and reminders thereby guaranteeing a consistent Customer Delivery Experience.
- Engages customers and strengthens relationships – customers can truly participate in delivery by acknowledging all aspects were covered to their satisfaction.
- Provides more effective tracking of delivery score issues / challenges.
- Improves Customer Satisfaction scores – by executing an exemplary delivery experience for customers.
- Increases the number of referrals from satisfied customers, driving loyalty.
- Drives incremental revenue through the Service Department with introductions and setting the first service appointment.
- Provides meaningful reports to Regional and Dealer personnel on delivery standards.
The most critical aspect of the dealership experience is the time that clients spend in the store. The Delivery Assist Tool eliminates many of the redundancies and inefficiencies inherent in today’s non-digital vehicle delivery process and leads the way to fundamentally changing the car buying/delivery process and setting a new benchmark in retail client service.
